Refund Policy for Skrapior

Last Updated: 14 May 2026

This Refund & Cancellation Policy applies to subscriptions and one-time purchases of Skrapior, a B2B lead-discovery tool operated by Skorpiondigital Private Limited 

1. 3-Day Money-Back Guarantee

If you are a first-time paying customer of Skrapior and you are not satisfied with the service, you may request a full refund within three (3) calendar days of your first successful charge, provided that:

• The request is sent to [email protected] from the email address registered on your Skrapior account;
• Your account has not been used in a manner that breaches our Terms of Service or Acceptable Use Policy;
• The request relates to your initial purchase (not a renewal or upgrade);
• You have not consumed more than 20% of the credits, queries, or quota included in your plan.

2. Annual Plans

Annual subscriptions may be refunded within three (3) calendar days of the original purchase date, less any usage actually consumed at the prevailing monthly rate. After 3 days, annual plans become non-refundable.

3. Cancellations

You may cancel your subscription at any time from your Skrapior account dashboard. Cancellation stops all future renewals. Your access continues until the end of the current paid billing period. Skorpiondigital private limited does not provide pro-rated refunds for the unused portion of a current billing period, except where required by applicable law.

4. Renewals

Renewal charges are generally not eligible for refunds. You are responsible for cancelling before the renewal date if you do not wish to continue. As a courtesy, Skorpiondigital private limited may issue a partial refund for a renewal cancelled within twenty-four (24) hours of the renewal charge where no significant usage has occurred, at our sole discretion.

5. Credits and Add-Ons

Consumed credits, exports, and one-time add-on purchases are non-refundable once used. Unused credits remain available for the period stated at the time of purchase but are non-refundable.

6. Service Failure

If the Skrapior service is materially unavailable due to our fault for a prolonged period, Skorpiondigital private limited will, at its discretion, issue a service credit or partial refund proportionate to the period of unavailability.

7. Exclusions

Refunds will not be issued where:

• The account has been suspended or terminated for violation of our Terms of Service or Acceptable Use Policy;
• The request is made outside the timeframes specified above;
• The issue is caused by third-party services outside our reasonable control.

8. How to Request a Refund

Send an email to [email protected] from your registered account email, including:

• Your Skrapior account email address;
• The date and amount of the charge you wish to refund;
• A brief description of the reason for the request.

Approved refunds are processed to the original payment method within five (5) to ten (10) business days of approval. Your card issuer or bank may take additional time to credit the funds to your account.

9. Chargebacks

Please contact us before initiating a chargeback with your card issuer. Filing a chargeback without first contacting our support team may result in temporary suspension of your account while the dispute is resolved.

10. Contact

For any questions about this Refund Policy, please contact:

Skorpiondigital private limited
Email: [email protected]